Refund, Store Credit & Exchange policy
If you are dissatisfied with an item purchased from our store you may return it to any store for a store credit, replacement or exchange provided that the conditions of our Refund, Store Credit & Exchange policy have been satisfied.
- The original till slip is required.
- No cash or credit card refunds are done. Only if management decision is otherwise.
- All store credits are processed strictly in accordance with the original sales tender type.
- Store credit or exchange must be within 3 months of the original purchase date.
- Refunds will not be given on Gift Cards.
- Returned products must be in the original condition and in undamaged packaging.
- For hygiene reasons, underwear including swimwear (including bras) may not be returned or exchanged.
- We will only consider exchanging or store credit on a faulty product if it was used for its intended purpose and in accordance with the product’s instructions and / or user manual.
- No store credit or exchanges will be made for a product that has been misused or purposely damaged.
- A faulty product will, where relevant, be subject to a technical assessment by a specialist before being repaired, replaced or credited.
- Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront.
- When returning a product for repair, please ensure that it is in hygienic condition.